TERMS AND CONDITIONS

  • Welcome to https://www.foggs.xyz/.

    This page outlines our online terms and conditions. Please review these terms and conditions carefully before using our website, or any of the services available through our website.

    By accessing our website, or using our services you agree to be bound by our terms and conditions. If you disagree with our terms and conditions then you may discontinue using our website or use any of our services.

  • Our website is intended for users who are at least 21 years old. Persons under the age of 21 shall not make use of the services through our website.

  • We are committed to protecting the privacy of your personal information. The full details of our Privacy Policy, which describes our information practices, including how we collect, use and share information can be found here at: Privacy Policy

  • • All payments made to us by you will be processed through Network International & ADCB. Both are our third-party payment partners.

    • You understand that you use our third-party payment gateway at your own risk and responsibility, and you must retain a copy of transaction records and merchant policies and rules.

    • You also agree that the card details supplied to our third-party processor are correct and accurate and the card used to make payment is lawfully owned by you.

    • Please note when you are at the page where you need to enter your credit/debit card details please ensure the site address shows related to Network International. Payment can be made by Visa, Mastercard, or American Express. Once the payment has been done you will be taken back to our website.

    • Once payment has been made via our third-party payment gateway, the confirmation notice will be sent to the client via email within 1 hour.

  • • We are not responsible for any refunds linked to any fraudulent transaction(s) on your account or misuse of card or bank details by a fraudulent person or company. For example, where a third party impersonates a staff member of Roberto’s and takes payment for a booking reservation.

RESERVATION SERVICES

  • All bookings are provisional until we confirm the reservation via email.

  • The maximum time that we can hold a table you have reserved is 15 minutes. Please also note that there is a 2-hour time restriction for dining in.

  • • Booking cancellation and booking amendments must be notified at least 24 hours prior to the reservation time.

    • Late cancellations (less than 24 hours prior) or failure to show will result in an AED 100 per head charge. Payment will be charged to the same card details provided at the time of the advance booking.

    • In the event that fewer guests arrive than the number of guests reserved, a no-show charge of AED 100 will be charged for each pre-reserved guest who is absent.

  • • We are entitled to cancel or change the date of any of our events. Should this happen, we will inform you as soon as possible and you will have the opportunity to re-book if there is a slot available or receive a full refund for the event.

    • We will not be responsible for any compensation or for any ancillary costs you may incur, for example for travel, accommodation, and/or any other related goods or services as a result of the change of date or cancellation of the event.

ADDITIONAL TERMS

  • • Group booking cancellations and amendments must be notified at least 48 hours prior to the reservation time.

    • Late cancellations (less than 48 hours prior) or failure to show will result in a 100% charge of the set menu cost for all guests. Payment will be charged to the same card details provided at the time of the advance booking, and/or any deposits already received will be retained.

    • In the event that fewer guests arrive than the number of guests reserved, the chosen set menu price will be charged for each pre-reserved guest who is absent.

  • • The content of our website is for your general information and use only. As such, we accept no liability or responsibility arising from any reliance placed on such information to the fullest extent permissible by law.

    • Where we provide details of our restaurant menus, we make no promise that those details will be available in a particular restaurant on a particular day – all menus are subject to availability.

  • • Our website may contain links to other websites. Please note that we will not be responsible for any loss or damage arising out of your visit to these websites and you access such websites at your own risk.

  • Except as prohibited by law, in no event shall we be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, incidental, or consequential damages of any kind, whether based on contract, tort, or otherwise, which arises out of or is in any way connected with the following:

    • This agreement;

    • Any use of our services, our website, or our content;

    • Any failure or delay (including, but not limited to, the use or inability to use any component of our services).

  • • You acknowledge that all content on our website is our exclusive property or is used with the express permission of the copyright and/or trademark owner.

    • No content featured here may be reproduced, published, or transmitted without our prior written consent.

    • Copyright, trademark, or other intellectual property infringement may result in civil and/or criminal penalties.

  • We may choose to restrict, suspend, or terminate your access to our service(s) at our own discretion should you breach any of the terms and conditions or if we are required to do so by law.

  • If you are dissatisfied with any aspect of our service including our food service, please inform us immediately. We will endeavour to respond as soon as possible, but no later than within 28 days.

    You can contact us:

    By email: eat@foggs.xyz
    By phone: +971 (0) 4 572 4477 / +971 (0) 56 708 7163

  • These terms and conditions are governed by the Laws of the United Arab Emirates (UAE) as a recognized common law jurisdiction.